Refund Policy

Subscriptions

Growlo plans are subscription services billed according to the plan and billing period selected at checkout.

You can cancel future renewals from your account billing portal or by contacting us. Cancellation stops future charges but does not automatically refund a billing period that has already started.

When refunds may apply

Refund requests are reviewed case by case. We generally consider refunds when there is a duplicate charge, a clear billing error, or a service issue that prevented normal access to paid Growlo features.

• Duplicate or accidental duplicate payments.
• Incorrect plan or billing period charged because of a checkout or account error.
• Extended service unavailability that materially affected use of paid features.

Non-refundable usage

Fees for billing periods already used, third-party vendor usage, generated media, and completed service work may be non-refundable unless required by law or caused by a Growlo billing error.

How to request a refund

Email admin@deanxious.com with the subject line Growlo Refund Request.

Include the account email, workspace name, invoice or payment reference if available, the charge date, and the reason for the request.

Timing

We aim to review refund requests promptly. If a refund is approved, the time for funds to appear depends on the payment processor and your bank or card issuer.